Quincy Auto Body ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
When you contact us, request an estimate, schedule repairs, or communicate with us, we may collect:
- Name
- Phone number
- Email address
- Vehicle information
- Insurance claim information
- Photos you submit
- Appointment information
- Any other information you voluntarily provide
How We Use Your Information
We use your information to:
- Provide collision repair estimates
- Schedule appointments
- Communicate regarding vehicle repairs
- Coordinate with insurance companies
- Send appointment reminders
- Provide repair updates
- Respond to customer inquiries
- Improve our services
SMS Communications
If you provide your phone number and opt in (by submitting our website contact or estimate form and checking the SMS consent box, or by verbally agreeing to receive texts when scheduling in person or by phone), you may receive text messages from Quincy Auto Body regarding:
- Appointment confirmations
- Appointment reminders
- Repair status updates
- Estimate notifications
- Insurance claim updates
- Customer support
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance, or call (857) 403-8094.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Photos
We may take before-and-after photos of your vehicle during the repair process. With your permission, we may use these photos for marketing, our website gallery, or portfolio purposes. We will not publish or share identifiable vehicle photos (e.g., including your license plate) without your consent.
Information Sharing
We do not sell your personal information. We may share information only when necessary with:
- Insurance companies involved in your repair
- Vendors and parts suppliers assisting in repair services
- Government agencies when legally required
Data Security
We implement reasonable administrative and technical safeguards to protect your personal information, consistent with Massachusetts data security requirements.
Cookies
Our website may use cookies and similar tracking technologies (such as Google Analytics) to improve your browsing experience and understand site usage.
Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Request deletion where legally permitted
To exercise these rights, contact us using the information below.
Changes to This Policy
We may update this policy from time to time. The effective date above reflects the most recent update. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
Governing Law
This policy is governed by the laws of the Commonwealth of Massachusetts.
Contact
Quincy Auto Body
324 Quincy Ave
Quincy, MA 02169
Phone: (857) 403-8094
Email: quincyautobody@gmail.com